Terms & Conditions

TERMS OF SALE

Please ensure you read and understand these terms and conditions before purchasing from Cathrine Rawsthorne T/A Winning Works Design. Any registration of personal details or purchase made is deemed acceptance of these terms.

PRICING AND PAYMENT

All prices are quoted in UK Sterling.

We accept payment by Visa, MasterCard and Maestro credit and debit cards and payments are securely processed by Shopify Merchant account. We also accept payments by PayPal and these are processed by PayPal Pro

You may cancel your order at any time so long as the item(s) have not been personalised. You will be refunded in full. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion.

PRODUCT INFORMATION

We do our best to represent our products as accurately as possible in our photographs and product descriptions however we cannot be responsible for the colour accurateness of products viewed online or on printed media.

We reserve the right to withdraw products and remove or edit information on this website.

PERSONALISED AND MADE TO ORDER PRODUCTS

Our bespoke products may differ slightly from product images due to these being made by hand from natural materials. Due to the unique nature of made to order products, we are unable to offer refunds on these items unless they are found to be faulty. In this rare circumstance, you will be offered a replacement or a full refund.

AVAILABILITY

If we are unable to fulfill your order due to stock or raw material shortages, we will notify you of the shortage and agree with you a revised delivery date or full refund.

DELIVERY

Currently, we deliver to the UK, Northern Ireland and Channel Islands only.

We aim to dispatch orders within 7 working days of order receipt so under normal circumstances, your purchase should be with you within 10 working days of order.

We use Royal Mail, DPD and Evri to deliver your orders, selecting the most appropriate for the size and weight of your items.

Whilst we are able to track that an item has been delivered, we cannot be held responsible for the service of our carriers, nor can we be held responsible for delays due to adverse weather, strikes, system breakdowns or COVID 19.

Should you require a day-specific guaranteed fully tracked service, please do contact us before ordering and we will inform you of the additional cost for this service.

FAULTY GOODS OR GOODS DAMAGED IN TRANSIT

In the unlikely event that a parcel arrives damaged or faulty, you must contact us within 7 working days of receipt. All items should then be returned within 20 days of receipt. You will be offered either a replacement or full refund including return postage to your payment card. Please information below on how to return goods.

RETURNS

If for any reason you are unhappy with your purchase, please contact us within 14 days of receipt. You can call us on 01773 850049 Monday - Friday 9am - 5pm or any time by email to winningworksdesign@gmail.com

Personalised/made to order items may only be returned if they are found to be faulty.

You are responsible for returning the goods in unused, resaleable condition within 20 days of receipt. We are not responsible for the cost of return postage unless the goods are faulty or damaged in transit.

Items should be returned to:

Cathrine Rawsthorne T/A Winning Works Design

Wylam Cottage,

School Lane

Crich

Derbyshire DE4 5DF

We recommend obtaining proof of postage from your Post office when returning an item.

SECURITY & PRIVACY

We respect your privacy and will treat all your personal information as confidential. We promise not to sell, disclose or distribute information about you as an individual other than for the sole interest of administering your order and ensuring that we provide the very best service to you. We do not store credit card details nor do we share customer details with any 3rd parties. We respect the terms of the UK Data Protection Act 1998.

Our full Privacy Policy which forms part of our Terms can be found here:

DISCLAIMER

The information contained in this website is for general information purposes only. The information is provided by Winning Works Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Through this website you are able to link to other websites which are not under the control of Winning Works Design. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

We reserve the right to amend these terms and conditions at any time. This does not affect your statutory right.